Shipping & Returns

Shipping
All orders are delivered via Bpost (Belgian National Postal Service), with shipping costs and delivery time depending on the country or region.


Pickup
Please note that if you choose "Pickup" during checkout, your order can be collected at our location: Leeuwstraat 40B, 9000 Ghent. Once your order is ready, you will receive a pickup confirmation email letting you know you can come by to get it. The order must be collected within 2 weeks upon presentation of the order confirmation.

Please note: During the 53rd edition of Film Fest Gent (7–18 October 2026), online orders can only be collected from the FFG Shop at Kinepolis (Ter Platen 12, 9000 Ghent). Opening hours shop: 8:30 - 19:00.


Questions and Returns
For any questions about returns, please contact us at webshop@filmfestival.be.